退款和退货策略 – centyurssyoutle

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Return & Refund Policy

Effective Date: [Enter Date]

At centyurssyoutle, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we are happy to assist you with returns and refunds under the following conditions.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following requirements:

The return request is made within 7 days of receiving your order.
The item is unused, unworn, and in its original condition with all tags and packaging intact.
Items purchased on sale or with a discount may not be eligible for returns (unless defective or damaged).
Customized or personalized items cannot be returned unless they arrive defective.

2. How to Request a Return

If you wish to return or exchange an item, please follow these steps:

Contact Us: Email our customer service at [Enter Email] with your order number and reason for return.
Approval & Instructions: We will review your request and provide return shipping instructions if approved.
Ship the Item: Send the product back to our designated return address using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Processing: Once we receive and inspect your return, we will notify you about the refund or exchange approval.

3. Refund Policy

Approved Refunds: Refunds will be issued within [7] business days after we receive and inspect the returned item.
Original Payment Method: Refunds will be credited to your original payment method (e.g., credit card, PayPal).
Non-Refundable Items: Shipping fees, taxes, and additional charges are non-refundable unless the return is due to our error.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [7] days of delivery with photos or videos as proof. We will arrange a replacement or full refund at no extra cost.

5. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Check with your bank or payment provider, as processing times may vary.
Contact us at [Enter Email] if the refund does not appear after [7] business days.

6. Exchange Policy

If you need a different size or color, please follow the return process and place a new order. Exchanges are subject to product availability.

7. Cancellations

Orders can be canceled within [7] hours of purchase if they have not yet been processed or shipped.
If an order has already been shipped, it cannot be canceled, and you will need to follow the return process.